Shipping
At Clay & Cotton, each piece is carefully handcrafted and packaged with care before it makes its way to you.
Processing Time
- Orders are processed within 2–5 business days.
- During busy periods or for made-to-order items, processing may take up to 7 business days.
- Once your order has been dispatched, you’ll receive a tracking number via email.
Shipping Areas & Timeframes
- We currently ship throughout South Africa.
- Delivery generally takes 2–5 business days, depending on your location.
- Delivery times are estimates and may vary due to courier delays beyond our control.
Shipping Costs
- Shipping is calculated at checkout based on your location and order size.
- Free shipping on orders over R750.
Packaging
- Because our pieces are handmade from cement, every order is carefully wrapped and cushioned to give it the best chance of arriving safely. If you have any concerns about an order in transit, feel free to reach out — we’re happy to help.
Returns, Refunds & Damages
We want you to love your Clay & Cotton piece, and we’re always happy to help if something isn’t right.
A Note on Handmade Pieces
Because our products are handcrafted from cement, slight variations in colour, texture, and finish are part of what makes each piece unique — these are a natural feature of the material and process, not a fault.
Returns
If you’re not completely satisfied with your purchase, you’re welcome to return eligible items within 14 days of receiving your order. Items must be:
- Unused and in their original condition
- Returned in their original packaging where possible
Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.
Non-Returnable Items
For hygiene and safety reasons, we’re unable to accept returns on:
- Used candles
- Custom or personalised items
Refunds
Once your return has been received and inspected, we’ll let you know the outcome. Approved refunds are processed back to your original payment method within 5–10 business days.
If Your Order Arrives Damaged
Cement is a natural material, and while every piece is sealed and packaged with care, we understand that damage can occasionally happen in transit. If this happens to you, we’re here to help:
- Get in touch within 24 hours of delivery.
- Email us at info@clayandcotton.co.za with your order number and a few clear photos of the damaged item and its packaging.
- We’ll take a look and work with you on the best next step — whether that’s a repair suggestion, replacement, or refund — assessed on a case-by-case basis for every piece.
Our goal is always to make it right, so please don’t hesitate to reach out if anything about your order doesn’t feel the way it should.