Frequently Asked Questions
What are your vessels made of?
Our vessels are individually hand-poured using high-quality cement, giving each piece its own subtle character and texture. Once dried, every vessel is finished with a premium protective sealer to enhance durability and help protect against moisture and everyday use.
What are your candles made of?
Every Clay & Cotton candle is hand-poured using 100% natural soy wax and premium-grade fragrance oils for a clean, long-lasting burn. Free from paraffin, soy wax burns cleaner, lasts longer, and is a more sustainable choice for your home.
Why does my piece look slightly different from the photos?
Every item is handmade, which means small variations in colour, texture, and finish are completely normal — it's part of what makes each piece one of a kind. We photograph as accurately as possible, but no two pieces will ever be perfectly identical.
How do I care for my cement piece?
Wipe clean with a soft, dry cloth. Avoid soaking or prolonged exposure to water. Cement is a natural, porous material, so we recommend keeping pieces away from harsh chemicals and avoiding drops onto hard surfaces.
Are your candles safe to burn?
Yes — always trim the wick to 5mm before lighting, burn on a heat-safe surface, and never leave a burning candle unattended.
Can I reuse the candle vessel once the candle is finished?
Absolutely. Once your candle has burned down, clean out the vessel and give it a second life as a small vase, catch-all, or trinket dish.
Is Clay & Cotton good for gifting?
Yes — our neutral, timeless pieces are a popular choice for housewarmings, birthdays, and thank-you gifts.
Where are you based?
We're a small, handmade brand based in Cape Town, South Africa
How do I get in touch?
You can reach us at sales@clayandcotton.co.za or 079 937 4855 — we aim to respond within 24 hours.
How long does shipping take?
Cape town 3-4 business days. We dispatch orders on Monday-Wednesday to ensure your package does not sit in a depot over Saturday and Sunday.
How long can I burn my candle for?
We suggest not burning your clay & Cotton candle for more than 3 consecutive hours.